Responsible Gaming
Gaming Should Be Entertainment
At True Fortune Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries a cost and should only be enjoyed with money you can afford to lose.
Please gamble responsibly and within your means. If you're unsure whether your gambling is healthy, we encourage you to use the resources and tools provided below.
Age Verification
We are committed to preventing underage gambling. In the United Kingdom, you must be 18 years of age or older to use our services and place bets on True Fortune Casino.
By accessing our website, you confirm that you are of legal gambling age in your jurisdiction. We conduct regular age verification checks, and anyone found to be underage will have their account immediately closed.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem with gambling:
- Chasing losses by gambling more to try to win back money
- Hiding gambling activity or lying about the amount of time and money spent
- Gambling with money needed for essentials like rent, bills, or food
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts of money to feel excitement
- Failed attempts to reduce or control gambling
- Neglecting family, work, education, or other important responsibilities
- Borrowing money or getting into debt to fund gambling
- Gambling to escape problems or negative feelings
- Experiencing relationship problems or loss of friendships due to gambling
Self-Help Tools & Features
True Fortune Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
- Loss Limits: Set a limit on the amount you're willing to lose during a specific period
- Reality Checks: Receive regular reminders during your gaming session about how long you've been playing and how much you've wagered
- Self-Exclusion: Take a break from gambling by temporarily or permanently excluding yourself from our site. You can set exclusion periods ranging from days to years
- Account Pause: Temporarily close your account for a cooling-off period without losing access permanently
- Session Reminders: Set time limits and receive notifications when your session is about to end
To access these tools, log into your account or contact our customer support team. All tools can be adjusted or removed after your chosen period has ended.
Support Organizations
If you're concerned about your gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free counselling and support service for problem gamblers
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Allows you to self-exclude from all UKGC-licensed operators at once - National Problem Gambling Clinic – NHS-funded specialist treatment service
Website: www.cnwl.nhs.uk - Gamblers Anonymous – Support group meetings across the UK
Website: www.gamblersanonymous.org.uk
International Support Services
- Australia – Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
Telephone: 0800 1 37 27 00
If You Need Help
If you are struggling with gambling, please reach out for help immediately. There is no shame in asking for support—problem gambling is a recognised health condition, and recovery is possible.
Contact one of the organisations listed above, speak to your GP, or call the helpline relevant to your location. Friends and family members concerned about someone's gambling are also welcome to seek guidance from these services.
Remember: You are not alone, and help is available 24/7.